Refund & Returns Policy

Last Updated: March 25, 2026

Thank you for shopping with us. We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Period

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Be unworn and unused.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging where applicable.
• Not show signs of damage, washing, stains, perfume, makeup, or alteration.

Items that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us at Support@dimgrey.com.

Please include:

• Your full name.
• Order number.
• The item(s) you wish to return.
• The reason for the return.
• Photos of the item if the product is damaged or defective.

Our customer service team will review your request and provide you with the return instructions. Please do not send items back before receiving return instructions from our team.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow your payment provider or bank additional processing time for the refund to appear in your account.

4. Exchanges

If you would like to exchange an item for another size or product, please contact our customer service team within the 30-day return period. Exchanges are subject to product availability.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at Support@dimgrey.com. Please provide your order number and clear photos of the item. We will review the issue and, where appropriate, offer a replacement, exchange, or refund.

6. Non-Returnable Items

• Items that have been worn or washed.
• Items without original tags.
• Items that have been damaged after delivery.
• Items showing stains, makeup, perfume, or other signs of use.
• Gift cards or other non-returnable products, where applicable.

7. Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer. If the return is due to an error on our part or a defective product, please contact us before returning the item so we can provide further instructions.

8. Late Returns

Return requests submitted after the 30-day return period may not be accepted.

9. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us at Support@dimgrey.com. We are happy to help you with your order and return questions.