Terms of Service
Privacy Policy
Shipping Policy
Refund & Returns
Billing Policy
Billing Terms
Warranty
Cookie Policy
CCPA Opt-Out
Accessibility
1. How long does shipping take?
All orders are processed within 1 business day (Monday-Friday). Transit time via FedEx or UPS is 2 to 7 business days, meaning most U.S. orders arrive at your door within 3 to 8 business days total.
2. How much does shipping cost?
We offer 100% FREE standard shipping on all orders within the United States–with no minimum order requirement and no hidden handling fees.
3. Which shipping carriers do you use?
We partner exclusively with trusted national carriers FedEx and UPS to ensure safe, trackable, and reliable delivery to your physical address.
4. How do I track my order?
As soon as your order leaves our warehouse, we email you a FedEx or UPS tracking number. You can also check your status anytime on our Order Status page.
5. What is your return and refund policy?
We offer a hassle-free 30-day return window from the date of delivery for unused items in original packaging. Once inspected, refunds are issued to your original payment method within 5-10 business days. Read our Refund & Returns Policy.
6. What if my tool arrives damaged or defective?
Contact us at contact@makrestana.shop within 7 days of delivery (or up to 30 days under our Warranty & Replacement Policy) with photos of the issue. We will send a free replacement or issue a full refund at zero cost to you.
7. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed in USD through SSL-encrypted, PCI-compliant payment gateways.
8. Will I receive an itemized invoice?
Yes! A downloadable PDF invoice is automatically generated and attached to your order confirmation email for your personal or business records.
9. Are your garden tools rust-resistant?
Yes. Our stainless steel, anodized cast aluminum, quenched carbon/manganese steel, and nylon fiberglass composite tools are specifically engineered for corrosion resistance and multi-season durability.
10. Do you offer wholesale or bulk pricing?
Yes! Landscapers, nurseries, community gardens, and retail partners can apply for bulk pricing. Visit our Wholesale Policies page or email contact@makrestana.shop.
Corporate & Compliance Contact Information
This website (https://makrestana.shop) is owned and operated by Chris Breault LLC. For customer service, order inquiries, warranty claims, or privacy/compliance requests, contact us through any channel below:
- Legal Entity Name: Chris Breault LLC
- Official Website: https://makrestana.shop
- Registered Address: 5337 North Nagle Avenue, Chicago, IL 60630, United States
- Customer Support Email: contact@makrestana.shop
- Telephone: +1 (928) 405-4256
- Support Hours: Available 24/7 (Monday – Sunday, including Holidays)